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Terms & Conditions

Privacy Policy

Last Updated: 24/03/2025

Victoria Holmes Holistics ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and use our services.

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1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and any other information you provide when booking a session or making an inquiry.

  • Health Information: If you provide details regarding your health for treatment purposes, this will be handled with strict confidentiality.

  • Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited (collected through cookies or analytics tools).

2. How We Use Your Information

We use your personal data to:

  • Process bookings and provide the requested services.

  • Respond to inquiries and communicate with you about your appointments.

  • Improve our website, services, and customer experience.

  • Send relevant updates or promotional materials (only with your consent).

  • Comply with legal and regulatory requirements.

3. Data Protection & Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only when:

  • Required by law or regulatory obligations.

  • Necessary to protect our rights, privacy, safety, or property.

5. Your Rights

You have the right to:

  • Access, update, or request the deletion of your personal data.

  • Withdraw consent for marketing communications at any time.

  • Request details on how your data is processed.

To exercise any of these rights, please contact us at [Your Contact Email].

6. Cookies & Tracking

Our website may use cookies to enhance user experience and collect data on website usage. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Victoria Holmes Holistics
holmesholistics@outlook.com
 

By using our website and services, you agree to the terms of this Privacy Policy.

Disclaimer

The services provided by Victoria Holmes Holistics are holistic and complementary therapies designed to support well-being. They are not a substitute for professional medical care, diagnosis, or treatment. By choosing to receive any service, you acknowledge and agree to the following:

  1. Not a Medical Professional – I understand that Victoria Holmes is not a medical doctor, physician, or licensed healthcare provider. Holistic therapies, including Reflexology, Reiki, Bach Flower Therapy, Indian Head Massage, and Coaching, do not diagnose, treat, cure, or prevent any medical or psychological condition.

  2. Consultation with a Healthcare Professional – Holistic therapies should be used as a complementary approach, not a replacement for medical advice. I understand that I should consult my doctor or healthcare provider for any medical concerns, diagnoses, or treatments.

  3. Client Responsibility – I acknowledge that any decisions regarding my health and well-being are my own responsibility. I will disclose any relevant health conditions, medications, or concerns before receiving treatment to ensure safe and appropriate care.

  4. No Guarantees – While holistic therapies aim to promote relaxation, balance, and overall well-being, results may vary for each individual. No guarantees or specific outcomes are promised.

  5. Confidentiality – All personal and health-related information shared during a session will be kept confidential, except where disclosure is required by law.

  6. Informed Consent – By booking and receiving any holistic therapy service, I confirm that I have read, understood, and voluntarily agree to this disclaimer.

If you have any concerns about whether a holistic therapy is suitable for you, please consult a medical professional before proceeding.

Victoria Holmes Holistics
holmesholistics@outlook.com
 

Cancellation Policy

Full refund if cancelled more than 48 hours before appointment.

Appointments cancelled with less than 48 hours notice will be charged in full.

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